55 King Street Suite 606
St. Catharines, Ontario
L2R 3H5
905-481-1729
866-416-8034
info@hcbcommunications.com
Inbound call center services
With every call we take we are representing our clients. Our goal is not to be a service provider for our clients but to act as an extension of the organization and ensure every client and prospect is treated with care and professionalism.
We can provide a number of solutions including:
Customer Service:
HCB Communications has a proven track record of developing and sustaining excellent customer relation management. Our qualified professionals can mange inbound sales, service and response calls effectively and cost effectively to increase sales, retain customers and provide value to our clients.
Answering Service / Virtual Receptionist:
We offer a blended answering service our clients that can use an IVR, Live Agent or combination of both depending on needs and budget.
At HCB Communications, our goal is to ensure your clients or prospects never know that they are speaking with an answering service. With our live operator answering service we can also provides a seamless cross connection option to your voice mail, cell phone or/and office.
Our IVR operates 24/7 so you never miss a call!
Order Processing:
Never miss a call and never miss an order. From order taking to cross selling our agents will ensure your calls are handled effectively and profitably!
Our agents are professionally trained to ensure they are knowledgeable and confident when speaking on behalf of our clients.
With every call we take we are representing our clients. Our goal is not to be a service provider for our clients but to act as an extension of the organization and ensure every client and prospect is treated with care and professionalism.
We can provide a number of solutions including:
- Business hour or After Hour live answer
- Toll Free Numbers
- IVR with live operator option
- Customer service
- Tier 1 Technical support
- DRTV Response
- Up sell/Cross sell/Lead conversion
- Order processing
Customer Service:
HCB Communications has a proven track record of developing and sustaining excellent customer relation management. Our qualified professionals can mange inbound sales, service and response calls effectively and cost effectively to increase sales, retain customers and provide value to our clients.
Answering Service / Virtual Receptionist:
We offer a blended answering service our clients that can use an IVR, Live Agent or combination of both depending on needs and budget.
At HCB Communications, our goal is to ensure your clients or prospects never know that they are speaking with an answering service. With our live operator answering service we can also provides a seamless cross connection option to your voice mail, cell phone or/and office.
Our IVR operates 24/7 so you never miss a call!
Order Processing:
Never miss a call and never miss an order. From order taking to cross selling our agents will ensure your calls are handled effectively and profitably!
Our agents are professionally trained to ensure they are knowledgeable and confident when speaking on behalf of our clients.
