THCB Communications outbound services ensures that you connect with your customer, client or prospect in the best way possible with a variety of services. At HCB Communications focus is not on the quantity of calls but on the value and benefit the calls bring to our clients.

• B2B Appointment setting
• B2B Lead Generation
• B2B & B2C Survey and market research
• Current Customer Upgrades
• Client Satisfaction Surveys
• B2B Data Mining & Contact name appending

Lead Generation & Appointment Setting:
HCB Communications skilled team of trained and motivated outbound agent’s effective team help deliver a cost effective and dynamic sales tool for our clients. Turning contacts lists and databases into qualified leads is what we do.
Our well trained agents will generate hot sales for you and turn a database of potential clients to qualified sales leads or confirmed appointments.
All lead generation and prospecting calls include:

• Dedicated project manager
• Initial project meeting with client to discuss program
• Script creation
• Data management and integration
• Caller training
• Daily, weekly and monthly reporting/lead forwarding
• End of program data file and executive summary

Follow up calls/satisfaction surveys:
HCB Communications has qualified and trained customer service agents that  can respond to your clients in a number of ways:

• Take inbound calls
• Respond to a web or e-mail inquiries
• Respond to a fax requests
• Follow up on appointments/missed appointments
• Provide post sales customer service and feedback

From boosting sales to identifying issues before they become problems, HCB Communications provides the most cost effective and productive outbound call centre programs to reduce attrition, boost referrals, identify new sales and up-sell avenues and ensure that new and existing clients are long term clients.